Get A Grip!  Overcoming Stress & Achieving Balance In Your Life
Find out how to keep attitudes up when times are down.  Discover individual reactions to stress and change, and how they differ, and the negative toll that stress takes on your body, mind, and daily productivity.  Leave this workshop with  pragmatic skills on how to manage the stress in your life.   

Hospitality Means Going Beyond the Call of Duty
Focus on the importance of creating a memorable customer experience from the initial contact to the end of their stay.  Satisfying customers is an art that can be learned.

The Psychology of Working Alone
Focus on the importance of managing your work environment - even though you work alone.  Discover the possible pitfalls and develop an awareness of the barriers to peak performance.  Learn when and how to seek constructive feedback and how to ask for help when it is needed.

Time Saving Tips for the New Innkeeper
Discuss tools and learn proven techniques for organizing your life an innkeeper.  Helpful hints on reservation management, cleaning, inn maintenance, organization and staff accountability from an innkeeper who has "been there, done that."

Nothing But the Truth:  Keeping the Joy in Innkeeping
Pat Hardy was quoted in USA Today that "(A)nybody who leaves this industry generally leaves not because of financial failure but because of disillusionment."  Come hear what this panel of veterans who have conquered significant illness, divorce, and burnout caused by one factor or another -- and still stay motivated.  Learn time-proven strategies for dealing with the impact innkeeping can have on one's daily life, and how decide what can be changed and controlled, and what cannot. 

Top 10 Ways to Optimize the Value of Your Inn Business
This workshop offers essential guidelines to improving and optimizing an Inn Business.

This topic explores the best ways to improve the business value of an inn in these troubled economic times from retaining staff to evaluating operating procedures to getting the most of of your electronic marketing.

B&B's Go Green
It's really not as hard as it sounds.  Learn exactly how your inn can take steps to go green.  Hear from a representative from the green lodging industry on environmentally preferable products, purchasing and operations. You can also learn what it takes to get green-certified (a designation you can use in your marketing).

Handling Cancellations - Outcomes That Work For Everyone
How to prevent and effectively handle "no shows" or last minute cancellations.  This is a topic that usually gets a resounding sigh from innkeepers when it has to be broached.  Learn about why it's important to institute a cancellation policy and strategies for dealing with disagreements while ensuring you relationship with your guest endures.  Hear from cancellation insurance experts and innkeepers who are successfully dealing with this issue.

Slips, Trips and Falls
A slip, trip and fall accident can have a devastating effect on a guest's stay, drive up worker's compensation cost, and can result in lawsuits.  In this workshop, innkeepers will hear ways to identify these hazards before they occur and learn strategies to help reduce the possibility of a slip, trip and fall accident from occurring at their inn.

Handyman 101- Doesn't it just steam you when you have to hire someone to do a simple project at your inn when you know that if you had the time to learn  you could do it yourself?  Handyman 101 is basic nuts-and-bolts workshop that will focus on the things you as the innkeeper would like to learn the skills to do.  Look for the forthcoming survey inquiring what those things are.  Please note we will not be covering electrical work in this workshop.

Speed Cleaning - Tips and Tricks
Learn useful tips and tricks for expediting the cleaning process and still exceeding your guest's expectations with immaculate rooms.  Includes useful check lists, cleaning products, tools no innkeeper should be without, and solutions for specific problems.